Soft Skills Trainer - Call Center/Back Office Operations
Job Description:
Job Title: Soft Skills Trainer - Call Center/Back Office Operations
Job Overview:
We are seeking a dynamic and experienced Soft Skills Trainer to join our team and play a key role in enhancing the communication and interpersonal skills of our customer support representatives and back-office personnel. The ideal candidate will have a proven track record in delivering impactful soft skills training programs and creating a positive learning environment. If you are passionate about developing people and fostering a culture of excellence, we encourage you to apply.
Responsibilities:
Training Program Development and Delivery:
- Design, develop, and deliver engaging soft skills training programs tailored to the needs of call center and back-office teams.
- Conduct training sessions on effective communication, customer service, conflict resolution, time management, and other relevant soft skills.
Needs Assessment and Curriculum Design:
- Conduct needs assessments to identify areas for improvement in the soft skills of team members.
- Collaborate with stakeholders to design and customize training curricula that address identified needs.
Individual and Group Coaching:
- Provide one-on-one coaching to team members to address specific soft skills challenges.
- Facilitate group coaching sessions to encourage teamwork and collaboration.
Performance Evaluation:
- Assess the effectiveness of training programs through participant feedback, performance metrics, and ongoing observation.
- Implement improvements and adjustments to training content based on feedback and outcomes.
Collaboration with Management:
- Work closely with department managers to align soft skills training with organizational goals and objectives.
- Provide regular updates to management on the progress and impact of the training programs.
Documentation and Reporting:
- Maintain accurate records of training sessions, attendance, and participant feedback.
- Generate reports on the effectiveness of soft skills training initiatives for management review.
Qualifications:
- Bachelor's degree in Human Resources, Education, Communication, or a related field.
- Proven experience as a Soft Skills Trainer, preferably in a call center or back-office operations setting.
- Strong knowledge of effective communication, customer service, and interpersonal skills.
- Excellent presentation and facilitation skills.
- Ability to tailor training content to the unique needs of diverse teams.
- Familiarity with learning management systems and training evaluation methods.
Key Skills :
Company Profile
We specialize in providing a gamut of IT and ITES (Information Technology Enabled Services) services to our parent company and its subsidiaries. We are well-equipped with technology and business expertise to provide smarter and innovative solutions to our customers. Not only do we work with a difference; we work to make a difference.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.