ServiceNow Developer - ITOM

Job Description:

Job Title: ServiceNow Developer - ITOM

Location: Pune

Job Type: Full-time

We are currently seeking a highly skilled ServiceNow Developer with a minimum of 4 years of experience, specializing in IT Operations Management (ITOM), to join our talented team.

Responsibilities:

1. ServiceNow Development:

   • Design, develop, and implement solutions on the ServiceNow platform with a primary focus on ITOM modules.
   • Customize and configure ServiceNow to meet specific business needs and requirements related to IT Operations Management.

2. ITOM Module Expertise:

   • Demonstrate proficiency in core ITOM modules such as Discovery, Service Mapping, Event Management, and Cloud Management.
   • Collaborate with stakeholders to understand operational processes and translate them into efficient ServiceNow ITOM configurations.

3. Integration and Automation:

   • Integrate ServiceNow with other systems and tools to enhance ITOM capabilities.
   • Design and implement automation solutions to optimize operational workflows.

4. Customization and Scripting:

   • Develop and maintain ServiceNow scripts, business rules, UI policies, and client scripts to enhance platform functionality for IT Operations Management.
   • Customize forms, lists, and workflows to improve the overall user experience.

5. Collaboration and Communication:

   • Work closely with cross-functional teams, including IT operations, infrastructure, and development teams, to ensure seamless integration of ServiceNow ITOM solutions.
   • Communicate effectively with stakeholders to gather requirements and provide regular updates on project progress.

Qualifications:

1. Experience:

   • Minimum of 4 years of experience as a ServiceNow Developer, with a strong focus on IT Operations Management (ITOM).
   • Proven expertise in implementing and customizing ServiceNow ITOM modules.

2. Technical Skills:

   • Strong knowledge of ServiceNow development best practices and methodologies.
   • Proficiency in JavaScript, HTML, CSS, and other scripting languages.

3. ITOM Knowledge:

   • In-depth understanding of IT Operations Management processes and best practices.
   • Hands-on experience with core ITOM modules in ServiceNow.

4. Communication Skills:

   • Excellent communication and interpersonal skills.
   • Ability to translate operational requirements into technical solutions.

5. Certifications:

   • ServiceNow Certified Implementation Specialist (CIS) in IT Operations Management is a plus.

6. Education:

   • Bachelor's degree in Computer Science, Information Technology, or a related field.