Service now Developer

Job Description:

BASIC PURPOSE:

The ServiceNow Developer will be responsible for the design and development pf applications and workflows using the platform’s App Engine capabilities. The ServiceNow Developer will design, develop, and implement custom, low code solutions on CCH’s ServiceNow platform to support a wide range of business needs.

ESSENTIAL FUNCTIONS:

• Design, develop, and customize ServiceNow applications and services, based on business requirements.
• Create and maintain business rules, UI policies, UI actions, client and server scripts, and access controls in ServiceNow.
• Work closely with business and IT teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support.
• Use agile methodologies to manage and execute ServiceNow tasks and projects.
• Develop workflows, catalog items, and customer-friendly interfaces within ServiceNow.
• Create and configure reports and dashboards according to business requirements.
• Maintain and support ServiceNow updates and upgrades, ensuring best practices are followed.
• Provide training and documentation to other members of the team to support end-user training.
• Other duties as assigned.

REPORTING RELATIONSHIPS: 

• AVP, IT Applications

QUALIFICATIONS:

• 2-4 years of ServiceNow experience
• ServiceNow scripting (JavaScript, HTML, Jelly, Angular), platform configuration, customization, custom application design and development, App Studio, and application deployments.
• Experience with ACLs, business rules, script includes, client scripts, workflows, UI actions, UI policies, dictionary entries, and catalog items.
• Service portal configuration and development.
• Flow Designer/Workflow building and maintenance.
• Experience configuring/customizing core applications such as CSM, FSM, Mobile Apps, Workspaces, App Studio, Service Portal.
• Integration experience (SOAP, REST, JSON, JDBC, and file imports).
• Experience with any languages outside of JavaScript is a plus (Java, C, C++, Python, PowerShell, etc.).
• ServiceNow administration experience a plus.
• Ability to work through problems and troubleshoot production and non-production related issues.
• Excellent Communication skills when working with the business, other areas of IT, and team members.
• Ability to understand business requirements and translate them into technical designs.
• ServiceNow Certified Application Developer Certification (Preferred).
• Familiarity with Git code versioning tools.
• AWS Certification highly desired.
• Good written, verbal communication skills.
• Great team player.

CRITICAL COMPETENCIES FOR SUCCESS:

• Business Acumen: In-depth knowledge of the business, industry, and the ability to conceptually pull together patterns or connections that are not clearly related; ability to apply insight across a wide range of tactical to strategic issues to consistently identify and select the best course of action.
• Building People Capability: Commitment to ensuring that the right people are in the right roles and that individuals feel empowered and supported to reach their potential; provides coaching to foster the learning of their team members, and likewise plays an active role in acquiring, developing, and retaining talent for the larger organization.
• Strategic Agility: Eagerness and ability to learn quickly and leverage a flexible mindset in response to shifting dynamics, adversity, and/or change; continually pushes oneself, their teams, and their businesses to learn, to generate new ideas.
• Disciplined Execution: Orientation towards a process-focused, decisive course of action that will ensure client/customer needs are met with a high standard of quality, urgency, and predictability; focused on the task at hand in the face of ambiguity and applies past experiences and expertise to consistently pull through results.
• Organizational Collaboration: Ability to partner across organizational lines and work cooperatively within and outside one’s own team to best serve client needs and exceed the expectations of end customers and clients; actively supports key decisions and promote a spirit of teamwork to demonstrate the commitment to the Company.

WORK CONDITIONS:

• Must possess comfort in learning, training, and engaging with others virtually through Microsoft Teams and Zoom (remote role)