71 Job openings found

Job Title: Operations Manager - Business Process Services (BPS) Location: Pune Job Description: We are looking for an experienced Operations Manager to oversee our Business Process Services (BPS) operations. The Operations Manager will be responsible for managing a team, ensuring operational efficiency, driving performance improvement projects, managing the transition of new business, and ...

Director – Operations Job Summary: The Director of Operations plays a crucial role in overseeing and managing the operational activities within the BPO (Business Process Outsourcing) industry. This position requires a dynamic individual with extensive experience in operational management, team leadership, client relationship management, and strategic planning. The Director of Operations ...

The role As Lead Security Operations Engineer, you will provide technical leadership for a growing team of Security Engineers in the management of vulnerabilities from identification through to resolution. You will work closely with IT Operations, Cyber Security and the wider IT teams including line of business teams to ensure vulnerabilities ...

The role As Security Operations Engineer, you will work as part of a growing team of Security Engineers in the management of vulnerabilities from identification through to resolution. You will work closely with IT Operations, Cyber Security and the wider IT teams including line of business teams to ensure vulnerabilities are ...

Job Description Position As a Technical Business Analyst for the Genesys CCaaS Platform team, you will be responsible for understanding business requirements, translating them into technical specifications, and collaborating with cross-functional teams to ensure the successful implementation and optimization of our CCaaS platform. You will act as a liaison between business stakeholders ...

Job Description Position  As the platform owner, you will be responsible for the strategic direction, management, and optimisation of our Genesys Cloud Contact Center as a Service (CCaaS) platform. You will oversee a team of engineers & analysts, serve as the primary liaison with the broader business and the vendor, and ...

Job Description Position As the platform engineer, you will play a critical role in supporting and optimising our Genesys CCaaS platform under the guidance of the Platform Owner. You will be responsible for managing global administration of the platform, conducting testing and rollout of new features in sandbox environments, and leveraging ...

BASIC PURPOSE: The Project Manager is responsible for leading organization key projects and ensuring their completion on time, within budget, and within scope. The Project Manager works directly with internal stakeholders and vendor partners to define project scope and objectives in alignment with organization strategy and business needs, and involves all relevant ...

BASIC PURPOSE: We are in search of a seasoned Business Analyst with 6-8 years of experience adept in deciphering processes and features, collaborating closely with both technical and product teams to translate requirements into actionable plans. The ideal candidate will play a pivotal role in bridging the gap between business needs ...

BASIC PURPOSE: The Team leader will be Managing the People, Process and Stakeholder for a given process.  Manage day-to-day planning, thus ensuring that the teams consistently deliver on speed and accuracy within the agreed SLA frameworks  (Productivity/TAT/accuracy) ESSENTIAL FUNCTIONS:     Ability to lead team size of 15 to 20 associates. Ability to listen and communicate ...